By Peter Gosnell SYDNEY (Reuters) – The head of Australia's largest bank said its insurance business, CommInsure, had used an outdated and discredited definition of a heart attack to deny some claims from clients and he would apologize to any customers adversely affected. “I am saddened and disappointed by the handling of these cases,” Ian Narev, chief executive officer of the Commonwealth Bank of Australia, said in a statement on Saturday. Narev's comment came as a joint Fairfax-Four Corners investigation revealed that CommInsure was reviewing its use of the definition of a heart attack and may have been aware since mid-2014 that it was no longer best practice.
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Austalian bank boss says insurer got it wrong on heart attacks